Welcome to the Privacy Policy of Facilities Asset Advisors Pty Ltd T/as NER Finance (ABN 73 088 508 810) (“we,” “us,” “our”). This document outlines how we handle and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”) (collectively referred to as the “Privacy Act”). We are dedicated to upholding your privacy rights and ensuring the security of your personal information.
This Privacy Policy is designed to inform you about how we collect, use, disclose, and protect your personal information. It explains our commitment to privacy and outlines your rights in relation to your personal data.
In the course of our operations within the commercial credit market, we gather various types of personal information from a range of sources, including our existing and potential clients, prospective employees, contractors, suppliers, intermediaries, introducers, and service providers. The information we collect encompasses, but is not limited to:
– Identification particulars: This includes details such as your name, gender, date of birth, marital status, number of dependents, address, contact details, and driver’s license number.
– Financial data and credit application specifics: We may collect information about your financial circumstances and credit application details.
– Credit history and related information: This encompasses your credit history, credit defaults, late or missed repayments, credit ratings, and credit assessment scores.
– Information about credit from other sources: We may obtain information about credit provided to you by other credit providers, such as financial institutions, utilities, or telecommunications providers.
– Court-related details: We may collect information about court judgments relating to you, especially those pertaining to credit or financial matters.
– Personal insolvency data: If applicable, we may collect information from the National Personal Insolvency Index.
– Publicly available information: We may gather information about your activities and creditworthiness that is publicly accessible.
While providing personal information is generally voluntary, not providing certain information may limit our ability to provide you with certain services or process your applications effectively. We retain your identifiable personal information only for as long as is necessary and permissible under Australian law.
We collect personal information to fulfill various legitimate purposes, including:
– Processing your applications: This involves evaluating your creditworthiness and determining your eligibility for credit or as a guarantor.
– Administering credit and services: We manage credit and services provided by us and facilitate actions for recovering owed amounts.
– Fraud prevention and risk management: We detect and prevent fraudulent activities and assess risks associated with you and our products and services.
– Understanding your preferences: We develop insights into the products and services you may be interested in.
– Marketing: We may use your information to market products and services provided by us and our related entities. You can opt-out of receiving such information.
– Compiling statistical data: We use aggregated data for statistical analysis and credit scoring.
– Credit reporting: We participate in the credit reporting system and may exchange information about your creditworthiness with credit reporting bodies (CRBs).
– Compliance with laws: We use personal information to fulfill our legal obligations.
To fulfill the purposes outlined above, we may disclose your personal information to third parties. Further details about such disclosures can be found in our privacy statement for the relevant product and in our credit reporting policy published on our website.
In the course of using personal information for the aforementioned purposes and in compliance with the Privacy Act, we may disclose personal information to third parties located in overseas countries. These countries may include, but are not limited to, the United States of America, the United Kingdom, New Zealand, Singapore, and others that we may notify you of from time to time.
The security of your personal information is of paramount importance to us. We have implemented physical and electronic safeguards to prevent unauthorized access, modification, loss, or misuse of your data. Our employees and contractors are trained in the proper handling of personal information, and strict confidentiality measures are in place.
You have the right to access the personal information we hold about you and request corrections. We will process your requests in accordance with the Australian Privacy Principles. While we won’t charge you for accessing your information, we may charge reasonable out-of-pocket expenses for providing requested information.
If you believe any of your personal information held by us is inaccurate, incomplete, or outdated, we will take reasonable steps to amend it upon your request.
You can opt out of receiving marketing and promotional material from us. If you choose to do so, you will still receive information about our existing products, services, and facilities.
Our website employs measures to protect information received, but users should be aware of inherent risks in transmitting data over the internet. We use cookies to gather aggregated information about website activity, which helps us understand user behavior and improve our services.
If you have concerns or wish to raise a complaint regarding our compliance with the Privacy Act, please contact us using the details provided below. We will treat your complaint confidentially, investigate it promptly, and inform you of the results.
If you’re dissatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (“OAIC”).
For questions, concerns, or complaints about this Privacy Policy or the management of your personal information, please contact us:
Mail:
The Privacy Officer
NER Finance
PO Box 3285, Newstead Qld 4006
Phone:
1300 786 336
Email:
info@nerfinance.com.au
Changes to this Policy
This Privacy Policy may be updated from time to time to comply with amendments to the Privacy Act or related laws. Any changes will be communicated by posting an updated version on our website(s).
This privacy policy was last updated in Jun 2022